Last updated: 30/08/2026

This Privacy Policy explains how Next Chapter Transitions (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or use our services.

Next Chapter Transitions is a sole trader business operated by Svetlana (“Lana”), based in Abingdon, Oxfordshire, UK.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller: Next Chapter Transitions (Svetlana Ugarova)

Address: 

Abingdon, Oxfordshire, OX14, UK 

Email: hello@nextchaptertransitions.co.uk

Phone: +44 7585 551646

ICO registration number: ZC199924

Our website does not include a contact form.

If you choose to contact us directly by email, phone or WhatsApp, we may receive:

• Your name
• Email address
• Phone number
• Postal address, where relevant to a property or service
• Any information you choose to provide in a message or attachment, such as photographs of a property or details of the work required

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

We may collect personal information when you:

• Contact us by email or phone
• Contact us via WhatsApp
• Meet with us in person to discuss a project
• Use our website

We may use your personal information to:

• Respond to enquiries
• Discuss your requirements and provide quotations
• Arrange and deliver agreed services
• Communicate with you about ongoing or upcoming work
• Keep appropriate records for invoicing, accounting, insurance and legal purposes
• Manage our business and improve our services

We do not sell or rent your personal information to third parties.

We process personal information under the following lawful bases permitted by the UK GDPR:

• Legitimate interests — to respond to enquiries, communicate with potential and existing clients, manage our business and maintain appropriate business records
• Contract — where processing is necessary to provide services you have requested or agreed to receive
• Legal obligation — where we are required by law to keep or provide certain information, for example for tax or accounting purposes
• Consent — where we specifically ask for your consent for a particular use of your information, such as certain non-essential cookies

You can withdraw consent at any time where consent is the legal basis for processing.

We may share limited personal information where reasonably necessary to provide our services or meet legal obligations.

This may include:

• Subcontractors, removal companies, tradespeople or other service providers directly involved in an agreed project, where necessary and appropriate
• Our insurance provider, where relevant to a claim or policy requirement
• Our website, domain, email and other service providers who process information on our behalf

We do not share your personal information with third parties for their own marketing purposes.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax and insurance requirements.

Information relating to enquiries that do not proceed may normally be kept for up to 12 months.

Client, project, accounting and financial records may be retained for longer where necessary to comply with legal, tax, accounting or insurance requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Under the UK GDPR, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Ask us to restrict processing in certain circumstances
• Object to certain types of processing
• Withdraw consent where consent is the legal basis for processing
• Request a copy of certain personal information in a portable format

To exercise your rights, please contact us at:

hello@nextchaptertransitions.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or your privacy rights have not been respected.

You can find more information about your rights and how to make a complaint on the Information Commissioner's Office website.

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies may be used to understand how visitors use our website and to improve their experience.

We use Google Analytics to understand how visitors use our website, for example which pages are visited and how visitors interact with the site.

Google Analytics may collect information such as information about your device, browser and website activity. Where required, non-essential analytics cookies will only be used where you have given your consent through our cookie banner.

For more information about how Google handles data, please see Google's Privacy Policy.

We use Google Search Console to monitor and improve our website's presence in Google Search results.

Google Search Console provides website performance and search-related information to website owners and does not operate as an individual visitor tracking tool in the same way as Google Analytics.

When you first visit our website, you may be shown a cookie consent banner allowing you to manage your preferences for non-essential cookies.

You can also control or delete cookies through your browser settings.

We do not currently use advertising or social-media tracking technologies such as Meta Pixel.

If the cookies or tracking technologies used on our website change, we will update this Privacy Policy where appropriate.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

Any changes will be posted on this page together with an updated “Last updated” date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Next Chapter Transitions

Email: hello@nextchaptertransitions.co.uk

Phone: +44 7585 551646